Commercial FAQ

WE HAVE THE ANSWER

How long have you been in business?: 33 Years
What security clearances do you have?: ATM holds Federal Banking, FDA, FAA, FCC Federal Parole and Probation, Federal and state justice System security clearances and works within strict compliance regulatory agency requirements. O.S.H.A. 10 & 30 hour construction training certification
Do you do high dusting/cleaning?: Yes
Do you do high window cleaning?: Yes
Do you charge to come out and give a proposal?: Not on Commercial Janitorial Maintenance
Do you employ equipment operators?: Yes, and all are certified
How much advanced notice do you need to schedule a job?: Usually only a couple of days for residential Cleaning. When there is a holiday, then you should try to schedule 2 or more weeks in advance.
How often will you come to clean?: You may choose daily, weekly, bi-monthly, or monthly service or request Specialized services on a one-time basis. Many put a dollar a day in a jar and have a Spring Cleaning every year.
Do you offer green cleaning services?: Yes, we offer optional LEED green standard maintenance cleaning services, on request
Do you offer gift cards?: Yes, click here

Residential FAQ

How long have you been in business?: 33 Years-Yes, that's THIRTY THREE YEARS!!!!!
Are you licensed and Insured?: Yes. Insurance validation is available upon request and for all Commercial Contracts.
How do you access my home?: Customers may call our office to discuss their options. We take extreme measures to protect each client. Your entry information will be kept secure and coded for security. Of course, you may meet the team at your residence. If neither of the above is possible, please make alternate arrangements with our office.
Who will clean our home?: Generally, we send out a team of three people. Sometimes we have a team of four people depending on how long the job will take. The team will not eat, drink, smoke or use any of the appliances in your home; they work steadily until the job is completed to your satisfaction.
Will I have the same team each time?: We make every effort to send the same team each time. Once in a while there may be a change due to illness, day off, vacation or they may have been moved to another division within the company. But the office will notify you before sending a different team out so that there are no surprises. Remember, all teams are trained consistently using video and computer generated, classroom teaching tools; there is not a lot of difference in cleaning techniques between our teams.
Are Annie The Maid teams trained & supervised?: All teams are classroom trained at ATM. Each team also has a supervisor who works along with the team.
What if something is damaged during the cleaning?: We treat your home with respect and care. Should one of our employees be responsible for damage or breakage while cleaning, Annie The Maid will make every effort to repair or, if necessary, replace the item.
Do I need to provide cleaning supplies or equipment?: No, Annie The Maid brings all the equipment and normal cleaning supplies. The only products we do not supply are wood care and floor care products. These products are personal preference items and, as well, usually have an odor. We tend to avoid products with strong odor and/or lingering scents.
Do you offer gift cards?: Yes, click here